Refund Policy

Last updated: March 5, 2026

At ProdVisual, we want you to be satisfied with your purchase. This Refund Policy outlines the conditions under which we issue refunds for API credit purchases.

1. Eligibility for Refund

You are eligible for a full refund if:

• Your refund request is made within 14 days of purchase
• The purchased credits have not been used (no API calls made)
• Your account has not been terminated for Terms of Service violations

2. Partial Refunds

If you have used some of your purchased credits, we may issue a partial refund for the unused portion at our discretion, provided:

• The request is within 14 days of purchase
• At least 50% of the purchased credits remain unused

3. Non-Refundable Situations

Refunds will NOT be issued in the following cases:

• Credits that have been fully consumed through API calls
• Requests made more than 14 days after purchase
• Accounts terminated for abuse or Terms of Service violations
• Chargebacks filed without first contacting our support team

4. How to Request a Refund

To request a refund, contact us through one of the following channels:

• Email: support@prodvisual.com
• WhatsApp: +1 (212) 920-9830

Please include your account email address and the transaction or receipt number. We aim to process all refund requests within 3-5 business days.

5. Refund Method

Refunds are issued to the original payment method (credit/debit card) used for the purchase. Please allow 5-10 business days for the refund to appear on your statement, depending on your bank or card issuer.

6. Disputes & Chargebacks

We strongly encourage you to contact us before initiating a chargeback with your bank. We are committed to resolving issues quickly. Chargebacks filed without prior communication may result in account suspension.

7. Contact

For any questions about this Refund Policy:
Email: support@prodvisual.com
WhatsApp: +1 (212) 920-9830
Company: FollowTurk LLC
Address: 169 Madison Ave STE 11534 Unit 301, New York, NY 10016, USA